Legal
Refund Policy
Last updated: 3 August 2026
Unbreakable Spirit is a digital product delivered electronically. This policy explains the limited circumstances in which a refund can be issued and how to request one.
1. All Sales Are Final
Because this is a digital product that cannot be returned once delivered, all sales and pre-orders are generally final. Please review the product description, format and inclusions carefully before completing your payment.
2. When a Refund May Be Considered
We will review refund requests in the following cases:
- You were charged twice for the same order (duplicate payment).
- The order failed to process after payment was completed.
- Payment was deducted but no order confirmation was generated.
- A verified technical issue on our side prevents delivery of the digital book and cannot be resolved.
3. Requesting a Refund
Submit your refund request within 7 days of the transaction date. Email support@yourdomain.com with your full name, the email used at checkout, the transaction or payment reference ID, and a short description of the issue. Requests received after 7 days may not be eligible.
4. Processing Time
Once approved, refunds are processed within 7–10 business days to the original payment method. The time it takes for the amount to appear in your account depends on your bank or payment provider.
5. No Refunds After Delivery
Once the digital book has been successfully delivered — that is, the download link or file has been sent to your registered email and accessed — no refunds will be issued. Change of mind, lack of use, or dissatisfaction with the subjective content of the book are not grounds for a refund.
6. Cancelled or Rescheduled Launch
If the book launch is cancelled entirely and the product is never delivered, all pre-order payments will be refunded in full. A rescheduled launch date is not, by itself, grounds for a refund, though we will always notify you of any change.
7. Contact Support
For any refund-related query, email support@yourdomain.com or use the Contact Us page. We typically respond within 24–48 business hours.